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Customer Service officer

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Job Description

Adherence, obedience, and compliance with the principles and regulations of the Central Bank and Administration, observance of hierarchy, observance of banking policies and operating procedures.




  • Location: Kabul
  • Organization: New Kabul Bank
  • No. of opportunity: 1
  • Gender: Male and Female
  • Application type: Online
  • Education: 
  • Experience: 
  • Deadline: 13 Jul 2021

Duties and Responsibility

  • Interview with customers before offering banking services and opening an account.
  • Obtaining a copy of the customer’s identity documents on the original identity documents (ID card or passport) while opening a bank account. If the customer is a legal person, obtaining a copy of the active license on the original activity license.
  • Enter customer information in the system to open an account.
  • Control of arranging files of customer accounts, trade pendants, and other documents kept in the representative archive.
  • During the check-in process for qualified customers.
  • After verifying the identity of the customer and matching the signature, confirming the transactions (trade) and the process of opening an account with due regard for official competence.
  • Activate and block customer accounts based on customer requests.
  • Renewal and periodicity of KYC customer forms in accordance with the Compliance Operating Procedure and Policy.
  • Control over the maintenance of registers such as check issuance register, customer card register, account blocking register, and other registers as necessary.
  • Perform other official duties that are returned by the department and direct authority

Jobs Requirements

  • Bachelor’s degree in economics, banking, administration, and trade.
  • Has one year of work experience in banking (preferably).
  • Language skills: Fluency in the official languages of the country and English
  • Skills: (Familiarity with computer programs

How to Apply

Apply Now

Email Submission

[email protected]

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