Job Description
100 jobs as Call Center Agents at Etisalat Afghanistan
HPL is a non-profit, non-partisan, and non-political organization dedicated to assisting Afghanistan’s development, rehabilitation, and rebuilding. HPL is governed and administered by professionals who are well-educated, experienced, dynamic, and enthusiastic about helping their country.
Details
- Opportunity: Job
- Organization: Etisalat Afghanistan
- Job Title: Call Center
- Location: Kabul
- No of Opportunity: 100
- Gender: Male and Female
- Application type: Online
- Reference: HR-HPL-17/01/2022
- Salary: 14000 AFN monthly
- Language Requirement: Dari, Pashto, English
- Work Type: Full-Time
- Experience: Not Required
- Deadline: Feb 17, 2022
About Job
HPL is a non-profit, non-partisan, and non-political organization dedicated to assisting Afghanistan’s development, rehabilitation, and rebuilding. HPL is governed and administered by professionals who are well-educated, experienced, dynamic, and enthusiastic about helping their country.
Duties & Responsibilities:
- The applicant should be flexible
- Resolve Customers’ problems
- Responsible for achieving the Call Center Target in terms of number and quality.
- Answering customers’ questions and solving problems through internet utilization Call Center offered facilities, information, and personal expertise and training.
- Assigning complaints with required data that cannot be resolved as a first call resolution to the appropriate department in accordance with the established procedure with the concerned departments (KPI).
- Using current software (Call Reasons & TTS) to save the type of complaints and inquiries for future reference, communication, and reporting.
- Response all Customers’ calls which land up in Call Center 888 helpline according to standard Call Center Scripts.
- Being punctual and completing all tasks assigned to Call Center Agents by the Call Center Team supervisor and the WFM.
Job Requirement:
- High School or University Graduates
- Should be fluently familiar with English, Dari, and Pashto.
- Basic computer and Ms. Office skills
- Female candidates are highly encouraged to apply.
- Clear and Effective Communication
- Adaptability
- Empathy
- Patience
- Positive Attitude
How to Apply
The applicants should submit their CV online via Email that is shared
- Submission Email: Â [email protected]
- Source: Jobs.af
Sponsored ads
Shortlist
closed.