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100 jobs as Call Center Agents at Etisalat Afghanistan

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Job Description

100 jobs as Call Center Agents at Etisalat Afghanistan

HPL is a non-profit, non-partisan, and non-political organization dedicated to assisting Afghanistan’s development, rehabilitation, and rebuilding. HPL is governed and administered by professionals who are well-educated, experienced, dynamic, and enthusiastic about helping their country.

Details

  • Opportunity: Job
  • Organization: Etisalat Afghanistan
  • Job Title: Call Center
  • Location: Kabul
  • No of Opportunity: 100
  • Gender: Male and Female
  • Application type: Online
  • Reference: HR-HPL-17/01/2022
  • Salary: 14000 AFN monthly
  • Language Requirement: Dari, Pashto, English
  • Work Type: Full-Time
  • Experience: Not Required
  • Deadline: Feb 17, 2022

About Job

HPL is a non-profit, non-partisan, and non-political organization dedicated to assisting Afghanistan’s development, rehabilitation, and rebuilding. HPL is governed and administered by professionals who are well-educated, experienced, dynamic, and enthusiastic about helping their country.

Duties & Responsibilities:

  • The applicant should be flexible
  • Resolve Customers’ problems
  • Responsible for achieving the Call Center Target in terms of number and quality.
  • Answering customers’ questions and solving problems through internet utilization Call Center offered facilities, information, and personal expertise and training.
  • Assigning complaints with required data that cannot be resolved as a first call resolution to the appropriate department in accordance with the established procedure with the concerned departments (KPI).
  • Using current software (Call Reasons & TTS) to save the type of complaints and inquiries for future reference, communication, and reporting.
  • Response all Customers’ calls which land up in Call Center 888 helpline according to standard Call Center Scripts.
  • Being punctual and completing all tasks assigned to Call Center Agents by the Call Center Team supervisor and the WFM.

Job Requirement:

  • High School or University Graduates
  • Should be fluently familiar with English, Dari, and Pashto.
  • Basic computer and Ms. Office skills
  • Female candidates are highly encouraged to apply.
  • Clear and Effective Communication
  • Adaptability
  • Empathy
  • Patience
  • Positive Attitude

How to Apply

The applicants should submit their CV online via Email that is shared

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