100 jobs as Call Center Agents at Etisalat Afghanistan

100 jobs as Call Center Agents at Etisalat Afghanistan

HPL is a non-profit, non-partisan, and non-political organization dedicated to assisting Afghanistan’s development, rehabilitation, and rebuilding. HPL is governed and administered by professionals who are well-educated, experienced, dynamic, and enthusiastic about helping their country.

Details

• Opportunity: Job
• Organization: Etisalat Afghanistan
• Job Title: Call Center
• Location: Kabul
• No of Opportunity: 100
• Gender: Male and Female
• Application type: Online
• Reference: HR-HPL-17/01/2022
• Salary: 14000 AFN monthly
• Language Requirement: Dari, Pashto, English
• Work Type: Full-Time
• Experience: Not Required
• Deadline: Feb 17, 2022

About Job

HPL is a non-profit, non-partisan, and non-political organization dedicated to assisting Afghanistan’s development, rehabilitation, and rebuilding. HPL is governed and administered by professionals who are well-educated, experienced, dynamic, and enthusiastic about helping their country.

Duties & Responsibilities:

• The applicant should be flexible
• Resolve Customers’ problems
• Responsible for achieving the Call Center Target in terms of number and quality.
• Answering customers’ questions and solving problems through internet utilization Call Center offered facilities, information, and personal expertise and training.
• Assigning complaints with required data that cannot be resolved as a first call resolution to the appropriate department in accordance with the established procedure with the concerned departments (KPI).
• Using current software (Call Reasons & TTS) to save the type of complaints and inquiries for future reference, communication, and reporting.
• Response all Customers’ calls which land up in Call Center 888 helpline according to standard Call Center Scripts.
• Being punctual and completing all tasks assigned to Call Center Agents by the Call Center Team supervisor and the WFM.

Job Requirement:

• High School or University Graduates
• Should be fluently familiar with English, Dari, and Pashto.
• Basic computer and Ms. Office skills
• Female candidates are highly encouraged to apply.
• Clear and Effective Communication
• Adaptability
• Empathy
• Patience
• Positive Attitude

How to Apply

The applicants should submit their CV online via Email that is shared

• Submission Email:  [email protected]
• Source: Jobs.af